Listen rather than talk to achieve more
In 1991 an airline pilot misinterpreted instructions to detour around an active runway while taxiing at LAX. All of the crew and passengers were killed. The error led to a two-plane runway crash.
Thankfully most instances of not listening do not have such a catastrophic outcome.
When you know how to listen you can maximise every situation’s potential outcome. But most people do not know how to listen effectively.
“Most of the successful people I’ve known are the ones who do more listening than talking.” — Bernard Baruch*.